Plans with horses change — injuries, sales, weather, and show schedules all happen. This policy explains how Ozzie and Sons Transport Inc. handles deposits, cancellations, and refunds.
1. Deposits
A 25% deposit reserves your stall or private trip. It is applied to your trip total.
2. Cancellations by you
- More than 72 hours before scheduled pickup: full refund of your deposit.
- 24–72 hours before pickup: deposit refunded minus 10% of the trip total.
- Less than 24 hours before pickup: deposit is retained to cover the reserved stall and crew.
- Veterinary cancellations: if your veterinarian advises that the horse should not travel, your full deposit is refunded or credited regardless of timing — just send a short note from the vet.
3. Rescheduling
Date changes requested more than 48 hours before pickup are free, subject to availability. Your deposit carries over to the new date.
4. Refusal at pickup
If we can't load because required documents are missing or the horse is unfit or unsafe to travel, we'll work with you to reschedule. A trip charge for the crew's travel to the pickup location (shown on your quote) may be deducted from your deposit; the remainder is refunded or credited.
5. Cancellations or delays by us
- If we cancel your trip for any reason other than the situations in section 4, you receive a full refund of all amounts paid.
- If we are more than 24 hours late for a scheduled pickup without notifying you in advance, you may cancel for a full refund.
6. Service shortfalls
If a booked service wasn't provided — for example, you paid for a box stall and your horse traveled in a standard stall — we refund the difference.
7. Billing errors
Duplicate charges or billing mistakes are refunded in full as soon as they're confirmed.
8. How to request a refund
- Email support@ozzieandsons.us with your name and trip date
- Call (352) 347-6281
- Or choose "Billing or deposit question" on our contact page
Approved refunds are issued to the original payment method within 7 business days.
9. Disputes
If you disagree with a refund decision, ask for a review by the owners. Unresolved disputes follow the process in our Terms of Service.
10. Contact
Ozzie and Sons Transport Inc.
163 Marion Oaks Pass, Ocala, FL 34473
(352) 347-6281 · support@ozzieandsons.us